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Information You Need

What is your return policy?

Due to the nature of downloadable content, I am not able to accept returns on .pdf patterns.  

Special orders will be confirmed in writing prior to start of work, as well as during the process. As such, no returns are accepted for special orders.

I am happy to accept returns on unused regular inventory items, within 10 days of shipping date. Refund will be issued after item is received, and is found to be in new condition. Consumer is responsible for return postage.

How long will it take to get the products?

Downloadable pattern links will be emailed out with your 'Thank You' message, after your order is complete. Link will remain active for 30 days.

Handmade crochet and knit items will be made to order, and will ship within 2 weeks of ordering. Once shipped, we ask that you allow 5-8 business days to receive the item. 

Large orders (several items) and custom quilts will take longer. Total time will depend on the number of items ordered, and/or the size and pattern of custom quilt. If you have a deadline, it is best to email us prior to ordering, to see if that deadline is feasible for us.

Can you make me XXXX?

Maybe. Depends on what you would like, and whether or not I am able to.

I do crochet, but am not as skilled at knitting - so if you're looking for a fancy lace knit shawl - I'm not your girl. Or if you're looking to create something that is covered by copywrite laws, sorry - no go. I don't want to go against the big guys for copywrite infringement.

With that said, if you have a special request, PLEASE shoot me an email and ask if it's possible.  I do love a challenge, so it is entirely possible that I will take it on, providing I have the time and skill, and that my price and timeline agree with you.

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